Billing Terms and Conditions

Last Updated: 21 August 2026

This Billing Terms and Conditions document sets out the payment and billing practices for HaloYard.

1. Accepted payment methods

We offer a range of secure payment options so checkout stays simple. We accept:

  • Credit and debit cards via Shopify Payments: Visa, Mastercard, American Express
  • Klarna, including Pay in 3 interest free instalments, subject to Klarna's approval and terms
  • PayPal
  • Apple Pay and Google Pay
  • Shop Pay
  • Bank transfer, for trade and bulk orders only. Please contact us for details.

All payments are processed in Pounds Sterling (GBP).

2. Payment processing

  • Payment must be completed at the time of purchase.
  • Orders are not prepared or shipped until payment has been received in full.
  • If a payment is declined or fails, the order will not be confirmed.
  • Klarna instalment plans are provided by Klarna Bank AB and are subject to their own eligibility checks and terms. Missed payments are handled by Klarna, not by HaloYard.

3. Pricing and currency

  • All prices shown on haloyard.com are in Pounds Sterling (GBP).
  • Prices may change at any time without notice.
  • Any applicable taxes or shipping fees are calculated and displayed at checkout. Delivery is free within the United Kingdom.
  • Volume discounts are applied automatically at checkout. Trade account pricing is applied to approved accounts, as set out on our Trade page.

4. Secure payment processing

  • HaloYard uses SSL encryption and trusted payment gateways, including Shopify Payments, Klarna and PayPal, to protect personal and payment information.
  • We do not store, and never have access to, full card details.
  • How we handle personal data is set out in our Privacy Policy.

5. Refunds and chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Refunds on Klarna orders are returned to Klarna, which then adjusts the remaining instalment plan.
  • Unauthorised or fraudulent chargebacks will be investigated and disputed.
  • For any billing issue at all, please contact us first at info@haloyard.com or on +44 20 3376 2545 so we can put it right quickly.

6. Fraud prevention

  • HaloYard reserves the right to cancel, refuse or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high value or flagged transactions.

7. Changes to this policy

We reserve the right to update these Billing Terms and Conditions at any time. Any changes will appear on this page with a revised Last Updated date. Continued use of our website following any change constitutes acceptance of the updated policy. These terms sit alongside our Terms of Service.

Contact us

Address: HaloYard, 6a The Oval, Stevenage, Hertfordshire, SG1 5RB, United Kingdom
Email: info@haloyard.com
Phone: +44 20 3376 2545
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

Please contact us before sending a return. The correct return address depends on the item, so email info@haloyard.com first and we will confirm where to send it.

We do our best to reply to your e-mail within 1 to 2 business days.