Track Your Order
Every HaloYard order ships with tracking. The moment your parcel leaves us, we email you a tracking number and a direct link to follow it with the carrier.
When tracking is issued
Tracking is issued at dispatch, not at the time of order. Each piece is prepared and inspected before it is packed, which takes 2 to 3 business days. After that:
- Preparation and inspection: 2 to 3 business days, Monday to Friday
- Transit: 12 to 18 business days
- Estimated total: 14 to 21 business days, or around three to four weeks
Full detail is in our Shipping Policy.
Cannot find your tracking email
Check your spam and promotions folders first. If it is not there, email info@haloyard.com with your order number and we will resend it and confirm exactly where your parcel is. We reply within one to two business days.
Something looks wrong with your tracking
If tracking has not moved for several days, or the carrier shows a delivery problem, contact us and we will chase it with the carrier on your behalf. If a parcel is confirmed lost we issue a full refund or send a replacement at no cost to you, as set out in our Refund Policy.
Contact
Email: info@haloyard.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)