Track Your Order
Every HaloYard order is tracked from our team to your door. As soon as your order has its tracking number, we email you a link to your own HaloYard tracking page, where you can follow every step and see your estimated delivery date.
When tracking appears
Your tracking number is usually created while your order is being prepared and packed, so the first updates can take a few days to show. That is completely normal. We email you at each step: when your tracking is ready, when it is out for delivery, and once it has arrived.
- Preparation and inspection: 2 to 3 business days, Monday to Friday
- Transit: 12 to 18 business days
- Estimated total: 14 to 21 business days, or around three to four weeks
Some larger, premium pieces, such as statement furniture, large rugs and pendant lights, travel on a longer route and take up to 32 business days, or around six to seven weeks. Where that applies, the product page says so and shows the exact window before you buy.
Full detail is in our Shipping Policy.
Cannot find your tracking email
Check your spam and promotions folders first. You can also open the tracking page and enter your order number with the email you ordered with. If you still cannot see it, email info@haloyard.com with your order number and we will confirm exactly where your order is. We reply within one to two business days.
Something looks wrong with your tracking
If tracking has not moved for several days, or shows a delivery problem, contact us and we will chase it on your behalf. If a parcel is confirmed lost, we send a replacement or a full refund at no cost to you, as set out in our Refund Policy.
Contact
Email: info@haloyard.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
