FAQ
Welcome to the HaloYard Frequently Asked Questions page. If anything is still unclear, please get in touch and we will answer it properly.
1. How long does delivery take?
It depends on the piece, and every product page states which applies to it.
A small number of larger pieces are held in a United Kingdom warehouse and are marked as such on their product page. Those arrive in 2 to 6 working days, and the exact window is printed above the buy button.
Everything else is prepared, inspected and packed to order rather than pulled off a shelf, which takes around 3 to 4 weeks. Preparation and inspection take 2 to 3 business days, and transit runs 12 to 18 business days, for an estimated total of 14 to 21 business days. The window is stated on the product page before you buy, so there is no surprise after checkout.
If an order contains pieces from both groups they may arrive separately, at no extra charge. See our Shipping Policy for full detail.
2. How much is shipping?
Shipping is free on every order, with no minimum spend. We currently deliver to United Kingdom addresses only. See our Shipping Policy.
3. Where is HaloYard based?
HaloYard is a United Kingdom based business. We select rather than manufacture. Pieces are chosen against a brief drawn from Japanese restraint, Italian material, German proportion and Scandinavian light, checked against their specification, and sent on to you. Our registered business details are listed at the bottom of every page.
4. Which couriers do you use?
Orders are sent with Royal Mail, DPD or Evri depending on size. Larger furniture travels on a two person delivery service.
5. How is an order tracked?
Tracking details are emailed the moment an order ships, and progress can be followed here.
6. What happens if an order does not arrive?
Email info@haloyard.com with the order number and we will open an investigation with the courier. If a parcel is confirmed lost, it is replaced or refunded in full at no cost. See our Shipping Policy.
7. What is the return window?
30 days from the day an order arrives. Items must be unused and in original packaging, and there are no restocking fees. Every return is arranged by email first, so please do not send anything back before contacting us. See our Refund Policy.
8. When is a refund processed?
Once a return is received and inspected, refunds are issued to the original payment method within 7 working days, subject to the bank or payment provider.
9. What if an item arrives damaged, faulty or incorrect?
Report it within 30 days of delivery and it is returned free of charge, then replaced or refunded. Return postage for damaged, defective or incorrect items is covered by us. This is in addition to statutory rights under UK consumer law. See our Refund Policy.
10. Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Email info@haloyard.com as soon as possible with the order number.
11. Do you ship outside the United Kingdom?
Not at present. We deliver to United Kingdom addresses only.
12. Is there a physical store?
No. HaloYard is online only, which is what keeps the selection focused and the pricing honest.
13. Do you work with hotels, interior designers and studios?
Yes, and it is a large part of what we do. Approved trade accounts receive 10 percent off every order at any order value, priority handling on preparation, and a named contact for specification and lead time questions. Projects above £20,000 can be approved at 20 percent. Apply for a trade account.
14. Is there a discount on a larger order?
Yes, and it is worked out from the value of the order rather than the number of pieces in it.
- Orders over £1,000 take 5 percent off
- Orders over £2,500 take 7.5 percent off
- Orders over £5,000 take 10 percent off
The saving comes off the whole order rather than a single item. It is applied automatically in the basket, so there is no code to remember and no expiry date, and the pieces do not have to match. Your basket shows the live figure and what the next threshold is worth.
Trade accounts receive their trade rate instead. The two are alternatives rather than additions: checkout applies whichever is better for the order, never both.
15. What payment methods do you accept?
Visa, Mastercard and American Express via Shopify Payments, plus PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna lets you pay in 3 interest free instalments, subject to status. Full detail is in our Billing Terms and Conditions.
16. How do I know a piece will fit?
Every furniture listing carries a scale drawing with the real measurements, and a doorway check underneath it. The check uses the narrowest side of the piece, which is the figure that actually has to clear the frame, and shows it against all three standard UK internal door widths. If your access is tight, email us before you order.
Contact us
Email: info@haloyard.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM UK time
We do our best to reply to your e-mail within 1 to 2 business days. Our registered business details are listed at the bottom of every page and on our Contact Us page.