Shipping policy

Last Updated: 2 October 2026

HaloYard delivers free on every order, with no minimum spend, to the United Kingdom, the United States and Australia.

Where we deliver

We deliver to addresses in the United Kingdom, the United States and Australia. Prices are shown and charged in the currency of your delivery country: pounds sterling, US dollars or Australian dollars.

How long it takes, and why

Every product page states the delivery window that applies to that piece, and the estimate shown on the product page is the one that governs your order.

Pieces sent to order

Most of the collection is prepared and sent to order rather than held in stock. That takes longer than a stocked warehouse would, and we would rather say so honestly than promise two days and disappoint. The window is the same for the United Kingdom, the United States and Australia.

Preparation and inspection: 2 to 3 business days, Monday to Friday
Transit: 12 to 18 business days
Estimated total: 14 to 21 business days, or around three to four weeks

Pieces held in stock

A small number of larger pieces are held in stock in the United Kingdom and are marked as such on their product page. These deliver to United Kingdom addresses only.

Estimated delivery: 2 to 6 working days from the day the order is placed.

Larger, premium pieces

Some larger, premium pieces, such as statement furniture, large rugs and pendant lights, travel on a longer route and take longer to reach you.

Estimated total: up to 32 business days, or around six to seven weeks. Where this applies, the product page says so and shows the exact delivery window before you buy.

Orders containing more than one piece

If an order contains pieces from more than one group, they may arrive separately and at different times. There is no extra charge for this, and every parcel is tracked.

Order cutoff: 2:00 PM UK time. Orders placed after this begin preparation the next business day. Delivery times are estimates and can vary with carrier or regional factors outside our control.

Shipping costs

United Kingdom: free on every order, no minimum spend
United States: free on every order, no minimum spend
Australia: free on every order, no minimum spend
Approved trade accounts: priority handling on every order

Carriers

Every order travels with a tracked courier chosen for its size and destination. The carrier is named in the tracking email, and the delivery is followed from dispatch to your door.

Tracking your order

Once an order ships, an email is sent containing the tracking number. Orders can be followed at any time on our order tracking page.

Delivery issues and missing items

If an order has not arrived within the estimated delivery window, email info@haloyard.com with the order number. We will open an investigation with the carrier, which can take up to 14 days to conclude. If the parcel is confirmed lost or undeliverable, a replacement is sent or a full refund is issued to the original payment method, at no cost to the customer.

If an order arrives incomplete, email us within 30 days of delivery with the order number and a photograph of what arrived, and the missing item is sent free of charge.

Returns and refunds are covered separately in our Refund Policy. Common questions are answered on our FAQ page.

Changes to this policy

We reserve the right to update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date. Continued use of the website following any change constitutes acceptance.

Contact information

Address: HaloYard, 6a The Oval, Stevenage, Hertfordshire, SG1 5RB, United Kingdom
Email: info@haloyard.com
Phone: +44 20 3376 2545
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

Please contact us before sending a return. The correct return address depends on the item, so email info@haloyard.com first and we will confirm where to send it and send you instructions.

We do our best to reply to your email within 1 to 2 business days.