Shipping policy

Last Updated: 26 August 2026

HaloYard ships free across the United Kingdom on every order, with no minimum spend. We currently deliver to United Kingdom addresses only.

How long it takes, and why

Delivery time depends on where a piece is held, and the two cases are quite different. Every product page states which applies, and the estimate shown on the product page is the one that governs your order.

Pieces held in the United Kingdom

A small number of larger pieces are held in a United Kingdom warehouse and are marked as such on their product page.

Estimated delivery: 2 to 6 working days from the day the order is placed.

Everything else

The rest of the collection is prepared and sent to order rather than held in stock. That takes longer than a stocked warehouse would, and we would rather say so honestly than promise two days and disappoint.

Preparation and inspection: 2 to 3 business days, Monday to Friday
Transit: 12 to 18 business days
Estimated total: 14 to 21 business days, or around three to four weeks

Orders containing both

If an order contains pieces from both groups, they may arrive separately and at different times. There is no extra charge for this, and both parcels are tracked.

Order cutoff: 2:00 PM UK time. Orders placed after this begin preparation the next business day. Delivery times are estimates and can vary with carrier or regional factors outside our control.

Shipping costs

United Kingdom: free on every order, no minimum spend
Approved trade accounts: priority handling on every order

Carriers

Orders are sent with Royal Mail, DPD or Evri depending on size. Larger furniture travels on a two person delivery service.

Tracking your order

Once an order ships, an email is sent containing the tracking number. Orders can be followed at any time on our order tracking page.

Delivery issues and missing items

If an order has not arrived within the estimated delivery window, email info@haloyard.com with the order number. We will open an investigation with the carrier, which can take up to 14 days to conclude. If the parcel is confirmed lost or undeliverable, a replacement is sent or a full refund is issued to the original payment method, at no cost to the customer.

If an order arrives incomplete, email us within 30 days of delivery with the order number and a photograph of what arrived, and the missing item is sent free of charge.

Returns and refunds are covered separately in our Refund Policy. Common questions are answered on our FAQ page.

Changes to this policy

We reserve the right to update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date. Continued use of the website following any change constitutes acceptance.

Contact information

Address: HaloYard, 6a The Oval, Stevenage, Hertfordshire, SG1 5RB, United Kingdom
Email: info@haloyard.com
Phone: +44 20 3376 2545
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

Please contact us before sending a return. The correct return address depends on the item, so email info@haloyard.com first and we will confirm where to send it and send you instructions.

We do our best to reply to your e-mail within 1 to 2 business days.